Module #2 – Communication Skills


Module #2 covers listening and learning skills and strategies for effectively communicating with mothers and families about breastfeeding. It prepares practitioners to arrange follow-up and support that is suitable to the mother’s situation.


  • Demonstrate ability to communicate effectively about breastfeeding
  • Learn effective communication techniques and standards of effective communication
  • Identify follow-up breastfeeding resources are available to mothers upon discharge


Be sure to complete the pre-test prior to watching the module and the post-test after completion to document that you have completed the training.