The Board reviews all complaints. Each complaint is initially reviewed for jurisdiction, that is, to ensure that the alleged violation is under the cognizance of the Board. If jurisdiction exists, a case is opened and assigned to a Board investigator for initial review and investigation. The investigator will interview all applicable witnesses including the complainant and the licensee who is alleged to have committed the violation(s).

The investigator will also gather documentary and real evidence and prepare a full written investigation report. The investigator will present the report to the Board at an executive/closed session. The Board will review the report and will render a decision as to any disciplinary action is warranted. The Board may dismiss the complaint, take informal disciplinary action such as issue a letter of education or admonishment, or refer the case to the Office of the Attorney General for administrative prosecution.
If the case is referred for prosecution, the licensee is advised of the charge and given the opportunity to present a defense at an evidentiary administrative hearing. At the hearing, the Board is the trier of fact. In some cases, the matter may be forwarded to the Office of Administrative Hearings for a hearing before an administrative law judge. The licensee is entitled to representation by an attorney or representative at the licensee’s own expense.

Prior to the hearing, a case resolution conference (“CRC”) may be held at which time the licensee and the administrative prosecutor may negotiate a settlement agreement or consent order. If the case moves forward to a formal hearing and the charge is found proved, the Board may take such disciplinary action as provided in its regulations such as revocation, suspension, probation, fines, etc. 
Board orders are public documents and are posted to the Board’s website. Informal orders and decisions such as letters of admonishment, cease and desist orders, and letters of education are confidential and are not published.

All complaints must be signed and submitted on form provided below. The completed form​ should be forwarded to:
Kimberly B. Link, J.D.
Executive Director
Board of Professional Counselors and Therapists
4201 Patterson Ave., Baltimore, MD 21215
Fax: (410) 358-1610