To file a complaint against a licensed massage therapist (LMT) or registered massage practitioner (RMP), download and mail a completed Complaint Form to:
The Maryland State Board of Massage Therapy Examiners
4201 Patterson Avenue, Suite 301
Baltimore, MD 21215
Attention: Compliance Unit
The Board will review all written complaints filed against an LMT, RMP or someone that may not be licensed/registered to practice massage therapy in Maryland. However, the Board has no jurisdiction over unlicensed individuals who perform massage therapy, nor does it have jurisdiction over establishments/businesses.
Complainants are encouraged to clearly describe the nature of their complaint in detail, provide their name and contact information (phone number, mailing address and email address), names and contact information of witnesses, authorization for a third party to release the Complainant’s medical or client records, and any supporting documents that may assist the Board in its investigation.
Within three business days of receipt of the complaint, Board staff will send a letter to the Complainant’s email and/or mailing address, acknowledging receipt of the complaint.
Complaints concerning fee disputes between a client and the massage service provider are outside the purview of the Board and will not be investigated. You may wish to contact the Consumer Protection Division of the Office of the Attorney General at (410) 528-8662 or visit their website: https://www.marylandattorneygeneral.gov.