MD-EDRS and is now running on a new platform.
While the initial login page looks different, usernames and passwords have remained the same. Users can continue to login with their previous passwords for 90 days; at which time they will be required to change them to create passwords that incorporate higher security standards.
FREQUENTLY ASKED QUESTIONS
Is it safe for me to access MD-EDRS on the new platform?
Yes. Not only is the new MD-EDRS platform supported by an extremely stringent security implementation, it also requires stronger user passwords. This is a new platform and not part of the recent security incident at MDH.
How do I log in to MD-EDRS on the new platform?
MD-EDRS has moved to a new platform, but it is still accessible at the original URL by logging on at https://mdedrs.health.maryland.gov
Has anything changed?
The new login screen looks different, but all account information, usernames and passwords are the same.
What if I can’t remember my password?
Use the ‘Forgot Password’ link to reset your password. Next, enter your username and click on ‘Submit Passcode’. An email will be sent from identity@mymdthink.maryland.gov with a passcode. (Be aware that your email address must be able to receive mail from
Identity@mymdthink.maryland.gov Please check your SPAM folder if you do not receive the email.)
Enter the passcode and click ‘Submit Passcode’. At the next screen, enter a new password that conforms to the new password policy rules and click ‘Submit’. Next, enter your user name and new password then click ‘Sign In’. Please keep in mind that the EDRS help desk can no longer reset user account passwords. Password resets must be performed through the above described process.
Password Policy Rules
Passwords must now meet a number of rules to keep your information safe. Please note that:
- The new password must be between fourteen (14) and twenty (20) characters.
- The new password must contain at least two of each of the following:
- Uppercase letters
- Lowercase letters
- Numbers
- Special characters: ~!@#$%^*_+-={}/\][:;?,.
- The new password cannot contain blank spaces
- The new password must not contain your Username
- The new password must differ from your previous password by at least two (2) characters
- The new password connot be any of your previous twenty four (24) passwords
- The new password cannot be a password that has been used in the last twelve (12) months
I have been locked out of my account! Now what?
After too many unsuccessful login attempts, the account will be locked for 15 minutes. After that time, the user may try again. The EDRS help desk cannot circumvent this time delay as they will no longer be resetting the user’s account. If a user has tried unsuccessfully to log in a few times, using the Forgot Password link may be a better alternative to getting locked out.
How can I request assistance?
Medical certifiers in need of assistance are requested to please contact their medical facility administrator (i.e. the person who first created your account). They should be able to assist you with any password reset issues.
Funeral facilities should please email the EDRS help desk at edrs.help@maryland.gov and include a detailed explanation of the issue you are encountering. The help desk may be very busy at times, so we ask for your patience as they respond to questions in the order they are received
Accessing MD-EVRRS
Only authorized users are permitted to access MD-EVRRS. Your organization (medical facililty/funeral establishment/nursing home/hospice, etc.) will determine who is an authorized user.
