• English

    Google Translate Disclaimer

    The Maryland Department of Information Technology (“DoIT”) offers translations of the content through Google Translate. Because Google Translate is an external website, DoIT does not control the quality or accuracy of translated content. All DoIT content is filtered through Google Translate which may result in unexpected and unpredictable degradation of portions of text, images and the general appearance on translated pages. Google Translate may maintain unique privacy and use policies. These policies are not controlled by DoIT and are not associated with DoIT’s privacy and use policies. After selecting a translation option, users will be notified that they are leaving DoIT’s website. Users should consult the original English content on DoIT’s website if there are any questions about the translated content.

    DoIT uses Google Translate to provide language translations of its content. Google Translate is a free, automated service that relies on data and technology to provide its translations. The Google Translate feature is provided for informational purposes only. Translations cannot be guaranteed as exact or without the inclusion of incorrect or inappropriate language. Google Translate is a third-party service and site users will be leaving DoIT to utilize translated content. As such, DoIT does not guarantee and does not accept responsibility for, the accuracy, reliability, or performance of this service nor the limitations provided by this service, such as the inability to translate specific files like PDFs and graphics (e.g. .jpgs, .gifs, etc.).

    DoIT provides Google Translate as an online tool for its users, but DoIT does not directly endorse the website or imply that it is the only solution available to users. All site visitors may choose to use alternate tools for their translation needs. Any individuals or parties that use DoIT content in translated form, whether by Google Translate or by any other translation services, do so at their own risk. DoIT is not liable for any loss or damages arising out of, or issues related to, the use of or reliance on translated content. DoIT assumes no liability for any site visitor’s activities in connection with use of the Google Translate functionality or content.

    The Google Translate service is a means by which DoIT offers translations of content and is meant solely for the convenience of non-English speaking users of the website. The translated content is provided directly and dynamically by Google; DoIT has no direct control over the translated content as it appears using this tool. Therefore, in all contexts, the English content, as directly provided by DoIT is to be held authoritative.

    Resident Grievance System

    Rhonda m, MS, LCADC 

    Director (410) 767-6888

    e-mail: rhonda.callum@maryland.gov​


    The program for the protection of patients’ rights in the State psychiatric hospitals in Maryland, the Resident Grievance System (RGS), was established in 1985 as part of the negotiated settlement of the class action lawsuit, Coe vs. Hughes, et al . The suit focused on providing patients’ effective access to the judicial system, which is guaranteed by the United States Constitution. The settlement stipulated that a two tiered patients’ rights advocacy system be created that would protect rights guaranteed to patients by federal and state laws. The program is governed by the Code of Maryland Regulations 10.21.14, entitled Resident Grievance System. Adopted March 28, 1994, amended January 26, 1998.

    The first tier of the program is a four-stage grievance process that provides when a resident/patient files a grievance, the grievance is investigated and resolved at one of the four stages in a fair, efficient, and timely manner. In the event that a grievance is not resolved at Stage 4, the grievant will be informed by the Rights Advisor of additional relevant legal services which the grievant may contact.

    The Rights Advisors (RAs) respond to complaints alleging resident/patient rights violations, abuses, and neglect and serve as advocates for a resident/patient at forced medication review panels. The RAs provide all newly admitted patients a brief explanation and a Patients’ Rights booklet describing their rights and the grievance system available to them.

    The second tier of the program, the Legal Assistance Providers (LAPs) is a group of independent law firms whose services are obtained through state procurement and, who provide specific legal assistance and representation to residents/patients. In addition, they provide legal assistance to residents at Stage 3 and 4 of the RGS grievance process and at forced medication panels. The LAPs and RAs conduct quarterly informational meetings with residents/patients at the respective facility.

    The RGS provides services to seven Mental Hygiene Administration psychiatric facilities and two Developmental Disabilities Administration state residential facilities and two Secure Evaluation Therapeutic Treatment units.

    The Coe Board of Review is an independent board of attorneys, physicians, mental health professionals and representatives of patient advocacy groups. The Department of Health and Mental Hygiene and counsel for the Coe plaintiffs jointly appoint members to the board.

    Table of Contents