CommunicationAbilityCompanies cannot succeed if employees do not communicate clearly. In today’s increasingly diverse workforce, good verbal and non-verbal communication is vital for individual, team, and company success. This workshop will benefit all levels of employees. Improve communication skills with co-workers, customers and others in the workplace which increases their value in their department, their ability to contribute to overall organization success, and lays a foundation for career success.
Conflict Management"Description: This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Who Should Attend: All level of employees who want to reduce conflict in their work environment.Learning Objectives: By the end of this session participants should be able to:
Emotional IntelligenceEmotional Intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. Emotions play an important role in the workplace. From anger to elation, frustration to contentment, you confront emotions on a daily basis in the office. The key is to you use your emotions intelligently. You intentionally make your emotions work for you by using them to help guide your behavior and thinking in ways that enhance your results. If you want to learn how to manage your emotions and leverage them be an asset and not a liability this class is for you.
Lead & Develop Your StaffTruett Cathy, CEO of Chick-Fill-A once said: “The number one reason leaders are unsuccessful is due to their inability to lead themselves.” This class will explore more in depth what self-leadership encompasses; how to effectively handle change; examine why delegating is so often underutilized and much more.
Leadership is not about "telling" others what to do. It’s about inspiring others to do what needs to be done. Whether you aspire to be a leader or you have years of experience managing others, we must focus on cultivating an environment in which people strive to acquire new insights and skills. Your leadership skills determine the level of your success and the success of others. The Leadership Series includes the following three topics which do not have to be completed in any particular order:
Topic 1: Leadership and InfluenceTopic 2: Servant Leadership andTopic 3: Developing the Leader Within You.
This class is intended for managers, especially those managers who are tasked with going beyond traditional managerial roles and functions and want to strive to become leaders charged with the responsibility of influencing others.
PEP Supervisors: Writing Essential Job Functions & Performance Standards
This is an optional writing workshop for managers/supervisors designed to provide guidance on developing measurable Essential Job Functions and Performance Standards. Participants are introduced to writing formulas that will help them to structure concise, descriptive job performance statements that can be used on the MS-22 and PEP forms. Who should attend: This course is intended for managers or supervisors who complete a PEP for direct reports.
Stress ManagementDo you feel you are struggling with job burnout? Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of stress reduction strategies. (Offered via webinar)
Thinking About ManagementWhat legacy do you want to leave as a new manager? When transitioning from an individual contributor to a position of management, it requires a new mindset as your focus becomes more about the performance of the team in lieu of your own individual performance. We will explore ways that will navigate your team toward success and avoid pitfalls. (Offered via webinar)
Time ManagementPersonal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload, focus on tasks and increase their productivity. The time management workshop will cover strategies to help participants with personal motivation, delegation skills, organization tools, and crisis management.
Train-the-Trainer SeriesWhether you are preparing to be a trainer, or you are someone who occasionally does training as a part of their job, you’ll want to be prepared for the training that you do. This three-part series will provide a variety of training tools to help you design and conduct engaging, compelling trainings or meetings that will encourage participants to come back for more. Participants will learn the critical elements necessary to create an effective training or facilitated meeting. This training is brimming with how-to ideas, activities, and useful structures. New trainers will leave with a wealth of knowledge, and experienced trainers are certain to improve their skills. This training is truly a roadmap to becoming the best you can be as a trainer. Register for this training if you are looking forward to doing the following: 1. Perfecting your Presentations; 2. Making your Facilitations Fascinating; 3. Strategizing with Successful Secrets; and 4. Tooling with Training Techniques. Please note that participants must complete all three parts/sessions of the series in sequential order to receive a certificate of completion.
Unlocking the Power of Your Soft SkillsSoft skills are personal attributes that allow us to understand and effectively relate to others. They encompass effective communication, active listening, showing empathy and much more. Taking time to build effective soft skills can contribute to a more efficient, and more productive workplace. (Offered via classroom and webinar)
201 W. Preston Street, Baltimore, MD 21201-2399
(410) 767-6500 or 1-877-463-3464