Fall/Winter '20 Class Descriptions

Please go to the HUB to register for any of these courses listed below:

Adult Mental Health First Aid
Mental Health First Aid® is an 8-hour national certification course that is designed to teach the layperson the skills to recognize the signs of a mental health or substance use disorder crisis, help with suicide prevention through the ALGEE action plan, identify community resources, and link individuals in need of treatment and support to the proper resources. An in-person skills-based course, you will learn a 5 step action plan that can be used to help those in need.

Communication Skills & Positive Attitude
Whether you facilitate meetings, answer telephones, or work closely with your colleagues, you spend quite a bit of your time communicating.  This course will examine what you need to do to communicate in a clear and concise manner; as you also learn practical tips that will help you enhance your listening skills. Communication is more than simply making an exchange of information, you need to make a connection. Come join us as we learn practical skills for those who truly want to connect with others.  Additionally, we will explore five attitude obstacles that tend to get in the way of our success. So, take responsibility for who you are, and where you are going, both personally and professionally by making sure you communicate in the clearest, most effective way possible.

Creative Problem Solving
This instructor-led course will give participants an overview of the 3-stages in the creative problem-solving process. The course provides participants with methods for defining a problem/challenge and implementing solutions successfully. As a bonus, the course introduces idea-generating techniques and analysis tools. Participants are given an opportunity to briefly practice application by using mock problems. After completing this course, participants will have the ability to combine techniques and attain workable solutions.

Embracing the 3’s of Employee Empowerment (Offered via webinar only)
Everyone within an organization should be involved in managing customer expectations and improving quality. In other words, employee empowerment is a benefit for all involved. This webinar will give participants an overview of the three essential elements of employee empowerment, and provide key techniques for encouraging a culture of empowerment within the workplace. After completing the webinar, participants will have the ability to begin to conceptualize an employee empowerment plan.

Emotional Intelligence
Emotional Intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior.  Emotions play an important role in the workplace.  From anger to elation, frustration to contentment, you confront emotions on a daily basis in the office. The key is to you use your emotions intelligently. You intentionally make your emotions work for you by using them to help guide your behavior and thinking in ways that enhance your results.  If you want to learn how to manage your emotions and leverage them to be an asset and not a liability this class is for you.

Lead & Develop Your Staff
Truett Cathy, former CEO of Chick-Fil-A once said: “The number one reason leaders are unsuccessful is due to their inability to lead themselves.” This class will explore more in depth what self-leadership encompasses; how to effectively handle change; examine why delegating is so often underutilized and much more.

Sexual Harassment Prevention in the Workplace
The purpose of this training is to provide guidance and information to MDH employees on Sexual Harassment Prevention in the Workplace. Effective October 2018, sexual harassment prevention training is mandatory for anyone employed by the State of Maryland.  All current employees are required to complete initial training.  New employees are required to complete initial training within six months of hire.  
All employees are required to renew the training every two years following their initial training date.
By the end of the session participants should be able to:

  • Define sexual harassment and its two forms
  • Describe retaliation as it pertains to sexual harassment law
  • Discuss best practices for prevention of sexual harassment in the workplace
  • Explain the process for filing a sexual harassment complaint at MDH

Stress Management (Offered via webinar only)
Do you feel you are struggling with job burnout? Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of stress reduction strategies. 

Unlocking the Power of Your Soft Skills  (Offered via webinar only)​
According to statistics, 75% of long term job success depends on a person’s soft skills.  Soft skills are personal attributes that allow us to understand and effectively relate to others. They encompass effective communication, active listening, showing empathy and much more. It doesn’t matter what your job classification may be, soft skills are a necessity.  Therefore, it’s important that you take time to enhance your soft skills so that you will ultimately contribute to a more efficient, and more productive workplace.