Please go to the HUB to register for any of these courses listed below:
Adult Mental Health First Aid
Mental Health First Aid® is an 8-hour national certification course that is designed to teach the layperson the skills to recognize the signs of a mental health or substance use disorder crisis, help with suicide prevention through the ALGEE action plan, identify community resources, and link individuals in need of treatment and support to the proper resources. An in-person skills-based course, you will learn a 5 step action plan that can be used to help those in need.
Bringing Workplace Diversity Alive
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Diversity is a simple fact of life - things and people can be different. It’s relatively easy to accomplish “variety” in its many forms. However, inclusion is a choice that requires continuous action. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse, inclusive world at work and at home.
Communication Skills & Positive Attitude
Whether you facilitate meetings, answer telephones, or work closely with your colleagues, you spend quite a bit of your time communicating. This course will examine what you need to do to communicate in a clear and concise manner; as you also learn practical tips that will help you enhance your listening skills. Communication is more than simply making an exchange of information, you need to make a connection. Come join us as we learn practical skills for those who truly want to connect with others. Additionally, we will explore five attitude obstacles that tend to get in the way of our success. So, take responsibility for who you are, and where you are going, both personally and professionally by making sure you communicate in the clearest, most effective way possible.
Companies cannot succeed if employees do not communicate clearly. In today’s increasingly diverse workforce, good verbal and non-verbal communication is vital for individual, team, and company success. This workshop will benefit all levels of employees. Improve communication skills with co-workers, customers and others in the workplace which increases their value in their department, their ability to contribute to overall organization success, and lays a foundation for career success.
Conflict Management (Offered via webinar only)This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Creative Problem Solving
This instructor-led course will give participants an overview of the 3-stages in the creative problem-solving process. The course provides participants with methods for defining a problem/challenge and implementing solutions successfully. As a bonus, the course introduces idea-generating techniques and analysis tools. Participants are given an opportunity to briefly practice application by using mock problems. After completing this course, participants will have the ability to combine techniques and attain workable solutions.
Developing the Leader Within You
All leaders leave legacies, whether good or bad. They leave their imprint on the organization through their beliefs, values, and attitudes. We will explore why integrity is consistently rated as one of the most important character traits of a respected leader. Additionally, we will focus on why your success depends on how well you implement the five principles for developing people. So, join us as we work together to develop the leader within you.
Embracing the 3’s of Employee Empowerment (Offered via webinar only)
Everyone within an organization should be involved in managing customer expectations and improving quality. In other words, employee empowerment is a benefit for all involved. This webinar will give participants an overview of the three essential elements of employee empowerment, and provide key techniques for encouraging a culture of empowerment within the workplace. After completing the webinar, participants will have the ability to begin to conceptualize an employee empowerment plan.
Emotional Intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. Emotions play an important role in the workplace. From anger to elation, frustration to contentment, you confront emotions on a daily basis in the office. The key is to you use your emotions intelligently. You intentionally make your emotions work for you by using them to help guide your behavior and thinking in ways that enhance your results. If you want to learn how to manage your emotions and leverage them to be an asset and not a liability this class is for you.
Everything DiSC Workplace (Pre-assessment required to attend class) How many times has someone gotten upset with you because they misunderstood your intentions? How many times have people misread your tone, your mood, or your approach? Was there a small change that you could have made that would have prevented all the confusion? Too often, that insight comes a little too late. This course is designed to help participants grasp that insight before misunderstandings occur, not after. The DiSC model helps them understand some of the most important aspects of human perception and interaction. Participants learn to see the characteristics of each DiSC style and understand their unique preferences. But most importantly, they recognize how behavior is likely to be misread and learn how to adjust their communication to meet the needs and styles of those around them.
Lead & Develop Your Staff
Truett Cathy, former CEO of Chick-Fil-A once said: “The number one reason leaders are unsuccessful is due to their inability to lead themselves.” This class will explore more in depth what self-leadership encompasses; how to effectively handle change; examine why delegating is so often underutilized and much more.
Leadership and Influence
Just because you are in a leadership position does not make you a leader. It’s been noted that influence is so fundamental to leadership that there can be no real leadership without it. This class will explore more in-depth Situational Leadership and the Five Practices of Exemplary Leadership as it pertains to those skills that are crucial to successfully leading others. This course focuses on leadership that will make a positive change in the workplace as well as creates a climate where people can turn challenging opportunities into a remarkable success.
PEP Supervisors: Writing Essential Job Functions & Performance Standards
This is an optional writing workshop for managers/supervisors designed to provide guidance on developing measurable Essential Job Functions and Performance Standards. Participants are introduced to writing formulas that will help them to structure concise, descriptive job performance statements that can be used on the MS-22 and PEP forms. Who should attend: This course is intended for managers or supervisors who complete a PEP for direct reports.
Most people seek a leadership position for more money, prestige, power and/or authority as they follow the old ways of traditional leadership. Come join us as we look at how you can make a paradigm shift in becoming a servant leader by focusing on the needs of others first. We will explore the characteristics of servant leadership; and how you can empower employees in a way that will lead to a higher level of trust, effectiveness, engagement and a stronger relationship with team members. Find out how guiding your employees on the path to success starts with YOU.
Stress Management (Offered via webinar only)
Do you feel you are struggling with job burnout? Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of stress reduction strategies.
Thinking About Management
What legacy do you want to leave as a new manager? When transitioning from an individual contributor to a position of management, it requires a new mindset as your focus becomes more about the performance of the team in lieu of your own individual performance. Statistics have shown that too many managers have acquired their skills by trial and error. Unfortunately, they navigate through a self-directed “sink or swim” method of on the job training. We will explore ways that will help you navigate your team toward success as you avoid some common pitfalls of poor management.
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload, focus on tasks and increase their productivity. The time management workshop will cover strategies to help participants with personal motivation, delegation skills, organization tools, and crisis management.
Train-the-Trainer Series (Only Available at State Center)Whether you are preparing to be a trainer, or you are someone who occasionally does training as a part of their job, you’ll want to be prepared for the training that you do. This three-part series will provide a variety of training tools to help you design and conduct engaging, compelling trainings or meetings that will encourage participants to come back for more. Participants will learn the critical elements necessary to create an effective training or facilitated meeting. This training is brimming with how-to ideas, activities, and useful structures. New trainers will leave with a wealth of knowledge, and experienced trainers are certain to improve their skills. This training is truly a roadmap to becoming the best you can be as a trainer. Register for this training if you are looking forward to doing the following: 1. Perfecting your Presentations; 2. Making your Facilitations Fascinating; 3. Strategizing with Successful Secrets; and 4. Tooling with Training Techniques. Please note that participants must complete all three parts/sessions of the series in sequential order to receive a certificate of completion.
Unlocking the Power of Your Soft SkillsAccording to statistics, 75% of long term job success depends on a person’s soft skills. Soft skills are personal attributes that allow us to understand and effectively relate to others. They encompass effective communication, active listening, showing empathy and much more. It doesn’t matter what your job classification may be, soft skills are a necessity. Therefore, it’s important that you take time to enhance your soft skills so that you will ultimately contribute to a more efficient, and more productive workplace.
201 W. Preston Street, Baltimore, MD 21201-2399
(410) 767-6500 or 1-877-463-3464