Please go to the HUB to register for any of these courses listed below:
Adult Mental Health First Aid
Mental Health First Aid® is an 8-hour national certification course that is
designed to teach the layperson the skills to recognize the signs of a mental
health or substance use disorder crisis, help with suicide prevention through
the ALGEE action plan, identify community resources, and link individuals in
need of treatment and support to the proper resources. An in-person
skills-based course, you will learn a 5 step action plan that can be used to
help those in need.
Communication Skills & Positive Attitude
Whether you facilitate meetings, answer telephones, or work closely with
your colleagues, you spend quite a bit of your time communicating. This
course will examine what you need to do to communicate in a clear and concise
manner; as you also learn practical tips that will help you enhance your
listening skills. Communication is more than simply making an exchange of
information, you need to make a connection. Come join us as we learn practical
skills for those who truly want to connect with others. Additionally, we
will explore five attitude obstacles that tend to get in the way of our
success. So, take responsibility for who you are, and where you are going, both
personally and professionally by making sure you communicate in the clearest,
most effective way possible.
Creative Problem Solving
This instructor-led course will give participants an overview of the
3-stages in the creative problem-solving process. The course provides
participants with methods for defining a problem/challenge and implementing
solutions successfully. As a bonus, the course introduces idea-generating
techniques and analysis tools. Participants are given an opportunity to briefly
practice application by using mock problems. After completing this course,
participants will have the ability to combine techniques and attain workable
Embracing the 3’s of Employee Empowerment (Offered
via webinar only)
Everyone within an organization should be involved in managing customer
expectations and improving quality. In other words, employee empowerment is a
benefit for all involved. This webinar will give participants an overview of
the three essential elements of employee empowerment, and provide key
techniques for encouraging a culture of empowerment within the workplace. After
completing the webinar, participants will have the ability to begin to
conceptualize an employee empowerment plan.
Emotional Intelligence describes the ability to understand one's own
feelings, and that of groups, and how these emotions can influence motivation
and behavior. Emotions play an important role in the workplace.
From anger to elation, frustration to contentment, you confront emotions on a
daily basis in the office. The key is to you use your emotions intelligently.
You intentionally make your emotions work for you by using them to help guide
your behavior and thinking in ways that enhance your results. If you want
to learn how to manage your emotions and leverage them to be an asset and not a
liability this class is for you.
Lead & Develop Your Staff
Truett Cathy, former CEO of Chick-Fil-A once said: “The number one reason
leaders are unsuccessful is due to their inability to lead themselves.” This
class will explore more in depth what self-leadership encompasses; how to
effectively handle change; examine why delegating is so often underutilized and
Sexual Harassment Prevention in the Workplace
The purpose of this training is to provide guidance and information to MDH
employees on Sexual Harassment Prevention in the Workplace. Effective October
2018, sexual harassment prevention training is mandatory for anyone employed by
the State of Maryland. All current employees are required to complete
initial training. New employees are required to complete initial training
within six months of hire.
All employees are required to renew the training every two years following
their initial training date.
By the end of the session participants should be able to:
Stress Management (Offered via webinar only)
Do you feel you are struggling with job burnout? Positive and negative
stress is a constant influence on all of our lives. The trick is to maximize
the positive stress and to minimize the negative stress. This workshop will
give participants a three-option method for addressing any stressful situation,
as well as a toolbox of stress reduction strategies.
Unlocking the Power of Your Soft Skills (Offered
via webinar only)
According to statistics, 75% of long term job success depends on a person’s
soft skills. Soft skills are personal attributes that allow us to
understand and effectively relate to others. They encompass effective
communication, active listening, showing empathy and much more. It doesn’t
matter what your job classification may be, soft skills are a necessity.
Therefore, it’s important that you take time to enhance your soft skills
so that you will ultimately contribute to a more efficient, and more productive
201 W. Preston Street, Baltimore, MD 21201-2399
(410) 767-6500 or 1-877-463-3464