Frequently Asked Questions
How do I get the software installed after OET has completed the purchase?
If your business unit has its own local IT support team, please request installation from that team and be sure to provide the license information. For users directly supported by OET, the Service Desk ticket you submitted for the purchase will be routed to appropriate staff for installation after the purchase is complete.
Must everyone within MDH comply with the ITAM Software Purchasing procedures?
No, Local Health Departments, Boards and Commissions that have a Memorandum of Agreement with OET are exempt from the ITAM procedures and should continue to purchase software using their existing procedures.
Is hardware part of ITAM?
No, the ITAM procedures only apply to software purchases, software maintenance/support, and renewals.
Is ITAM only intended for software on personal computers?
No, all software for equipment and devices in operation throughout the Department must follow the ITAM procedures.
Is there a standard for Microsoft Office products?
Microsoft 365 is the MDH standard for office productivity software. Microsoft 365 must be bundled with the Enterprise Mobility Suite (EMS) as negotiated with Microsoft and SHI and available through the State’s Microsoft master contract. The software is subscription-based with an annual cost of $334.01 per user (inclusive of Microsoft 365 and EMS). One subscription may be used on up to five devices per subscriber
(e.g., desktop, laptop, smartphone, plus two more). The subscription includes all updates to ensure that users have the most current version.
Please note: the subscription must be paid annually, so please be sure to budget for the recurring annual cost.
To obtain quotes, please follow the guidance provided in the Vendor Information for Quotes section of this page.
Important Note: Local Health Departments (LHDs), Boards, and Commissions that have executed a Memorandum of Agreement with OET should not reference the MDH Enterprise Agreement number listed above. LHDs, Boards and Commissions are not covered under the MDH Enterprise Agreement.
What software applications are included in Microsoft 365 Pro Plus?
The MDH Enterprise Agreement with Microsoft for Microsoft 365 Pro Plus includes Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Skype for Business and Access. Users can purchase Project and Visio Pro using the EA, but these are not included in the Microsoft 365 Pro Plus subscription and must be purchased separately.
The cost of Microsoft 365 is high, is there an alternative?
An alternative is the Google Suite which is included with each Gmail account. Users have access to Google Drive, Google Documents, Sheets, Slides, Forms and more at no additional cost.
My program doesn’t use requisitions that are required to be attached to a ticket when requesting a purchase. What do I do?