LTSSMaryland Playbook

This playbook provides an overview of the series of activities that must be completed prior to “turning-on” service providers billing in LTSSMaryland—DDA Module and has been developed with the 
invaluable input, experiences, and recommendations of the DDA piloting providers and the Early Adopter Groups (EAG). This Playbook is meant as guidance to support the process but is not a prescriptive, one size fits all approach.   

LTSSMaryland Provider Portal

The Developmental Disabilities Administration (DDA) is transitioning from legacy Provider Consumer Information System (PCIS2) to the Maryland Long Term Services and Support System (LTSSMaryland). The user friendly LTSSMaryland system streamlines the coordination, delivery, and payment for people in the DDA’s three Medicaid Waivers and State-Funded Services.

        LTSS Letters/Bulletins/Memos/Guidance


LTSS Rates​​​​

​Incident Reporting

LTSSMaryland Functionality Updates​

Provider LTSSMaryland Go-Live Dates

Services at A Glance – Transition from PCIS2  to LTSS

Become A User  

To become a user, you will need to create an account. There are four types of provider accounts, based upon the role you play in your agency.

  • ​Admin Provider – Creates and manages staff roles in LTSSMaryland, accepts Service Referral Requests, bills for services rendered and can complete all Provider Agency functions
  • Program Director – Can accept Service Referral Requests on behalf of the Agency and view participants' information
  • Program Staff - Can review Service Referral Requests and view participants' information
  • Billing Provider - Can enter billing for services rendered and view participants' information

To learn more about the different roles and how to create an account. Watch this training video​

LTSSMaryland Training

All agency staff who use the LTSSMaryland provider portal should attend a training session. Schedule a training via the DDA Training Calendar. ​

Recorded Training Videos : These videos cover the same materials as the live training.