File a Complaint
If you have concerns about your health care or treatment, you have the right to make a formal complaint.
The Office of Health Care Quality offers three options to file a complaint. Your complaint will be investigated in accordance with Maryland statute regulations. You may make an anonymous complaint; but we won’t be able to send you a written report of the investigation.
- File a complaint on the OHCQ website through the Online Complaint Report Form. The online complaint form will allow you to upload any supporting documentation
- Complete and mail in a Paper Complaint Report Form. Please submit documentation supporting your complaint with the complaint form when you return it to the Office of Health Care Quality either by mail or fax.
- Complaints over the telephone can be made by calling the appropriate Unit:
| Adult Medical Day Care |
(410) 402-8125 |
877-402-8221 |
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Ambulatory Care |
(410) 402-8040 |
800-492-6005 |
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| Assisted Living Homes |
(410) 402-8217 |
877-402-8221 |
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| Developmental Disabilities Programs |
(410) 402-8188 |
877-402-8220 |
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| Health Maintenance Organizations |
(410) 402-8002 |
877-402-8218 |
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| Hospitals |
(410) 402-8002 |
877-402-8218 |
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| Nursing Homes |
(410) 402-8108 |
877-402-8219 |
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Physician Complaint
If your complaint includes issues related to services provided by a Physician, you should contact the Maryland Board of Physicians at (410) 764-4777 or visit their website:
https://www.mbp.state.md.us
Billing Complaints
If your complaint is related billing, you may wish to contact the Consumer Protection Division of the Office of Attorney General. They can be reached at (410) 528-8662 or visit their website:
https://www.marylandattorneygeneral.gov