​Health Consumer Complaints

If you have concerns about your health care or treatment, you have the right to make a formal complaint with the Office of Health Care Quality. If this is a true emergency dial 911. ​

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File a Complaint

If you have concerns about your health care or treatment, you have the right to make a formal complaint. 

The Office of Health Care Quality offers three options to file a complaint. Your complaint will be investigated in accordance with Maryland statute regulations. You may make an anonymous complaint; but we won’t be able to send you a written report of the investigation.
  1. ​File a complaint on the OHCQ website through the Online Complaint Report Form. The online complaint form will allow you to upload any supporting documentation
  2. Complete and mail in a Paper Complaint Report Form. Please submit documentation supporting your complaint with the complaint form when you return it to the Office of Health Care Quality either by mail or fax. 
  3. Complaints over the telephone can be made by calling the appropriate Unit: 
​​OHCQ Program ​Telephone Number Toll-free Number​
Adult M​edical Day Care​ ​​(410) 402-8125​ ​877-402-8221
Ambulatory Care
​(410) 402-8040​ ​800-492-6005​
Assisted Living Homes ​​​(410) 402-8217 ​877-402-8221 
​​Developmental Disabilities Programs ​​(410) 402-8094​ ​​877-402-8220
​​Health Maintenance Organizations ​(410) 402-8016 ​877-402-8218
Hospitals ​(410) 402-8016 ​​877-402-8218
​​Nursing Homes ​(410) 402-8108 ​877-402-8219
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Nurse Complaint
If your complaint includes issues related to services provided by a Nurse, you should also contact​ the Maryland Board of Nurses at 410-585-1900 or visit their website:  http://www.mbon.org

Physician Complaint
If your complaint includes issues related to services provided by a Physician, you should contact​ the Maryland Board of Physicians at 410-764-4777 or visit their website:  
https://www.mbp.state.md.us​

Billing Complaints
If your complaint is related billing, you may wish to contact the Consumer Protection Division of the Office of Attorney General. They can be reached at (410) 528-8662 or visit their website: