Eligibility criteria may differ depending on the type of service.
Basic eligibility criteria for access to the Public Mental Health System are:
The adult Medicaid population is eligible for all services within the ‘benefits package’ if they meet medical necessity criteria for that level of service. The Medicaid-ineligible individuals are eligible for all services, except inpatient and emergency rooms services, if funding is available, the individual meets medical necessity criteria for that level of service, and the individual meets any specific eligibility requirements such as:
Maryland’s Public Mental Health System remains a consumer-focused, recovery-oriented system of care. Both at the policy and program level, consumers and families play an essential role in defining Maryland’s Public Mental Health System (PMHS). Consumers and families are assisted and encouraged to become advocates in their recovery and in mental health systems transformation. In collaboration with many mental health advocacy and support organizations, and through the leadership and guidance of BHA’s Office of Consumer Affairs, many exciting consumer-run programs and initiatives are developing and expanding, such as peer-support groups and self-directed care projects. The Office of Consumer Affairs Advisory Council, which meets monthly, provides valuable input to furthering system’s change to improve access and the quality of services. Anyone that wishes to learn more about these programs and/or become an active “change agent” in Maryland’s PMHS, please contact BHA’s Office of Consumer Affairs at 410-402-8447.
The Behavioral Health Administration values consumer choice. Consumers’ wishes and needs drive the referral process in obtaining a provider of service. The consumer’s preference and consumer’s needs are carefully balanced in selecting a provider within the PMHS.
Consumer preferences can be identified in the following areas:
Consumer needs are identified in at least the following areas:
Consumers and or families members can contact ValueOptions (the Administrative Services Agency for the PMHS) for information on services within the PMHS and or getting a referral for a provider.
Maryland’s Public Mental Health System (PMHS) continues to value the support and partnership with its advocacy and support organizations.Through their efforts, many successes have been accomplished in diminishing the stigma surrounding mental illness, protecting and preserving the rights of individuals with mental illness, improving access to services and improving the coordination of care through building a recovery-based model of care. Individuals with mental illness and families of individuals with mental illness can contact these organizations for resource information and support in helping them recover.
MENTAL HEALTH ADVOCACY
If you or your provider does not agree with an Value Options decision about your care, you may file an appeal. The appeal process can include three levels of review. Care Managers must ask the opinion of a physician advisor before care can be denied and must offer an alternate plan to the services being requested. The following file can provide specific details on how to file an appeal/grievance.
Grievances and Appeals
A complaint is an expression of dissatisfaction with some aspect of the Public Mental Health System. The appeal/grievance process and filing a complaint is not the same. If you wish to file a complaint, please contact your local Core Service Agency and/or the Behavioral Health Administration’s Office of Consumer Affairs Office for assistance.
201 W. Preston Street, Baltimore, MD 21201-2399
(410) 767-6500 or 1-877-463-3464